Returns & Exchanges

At RedTape, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return and exchange policy. All items must be returned in their original condition with tags intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your RedTape account, navigate to your order history, and select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the original products in their secure packaging, ensuring all brand tags and invoices are included to prevent processing delays.

• 3.
  Handover to Courier

  Our logistics partner will arrive at your doorstep within 24-48 hours to collect the package and provide a pickup confirmation receipt.

• 4.
  Receive Refund or Exchange

  Once our quality team inspects the returned goods, we will process your refund to the original payment method or ship your new exchange items within 5 business days.